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Resources

Case studies, trends and ideas to help you with your online returns and reverse logistics.

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WEBINAR
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Listen to parcelLab’s Larry Thoma and a panel of industry experts from HexClad, ARMRA, Order Protection, and ReturnBear as they dissect the daily challenges retailers face with ecommerce returns and how they can gear up for the holiday rush.

Peak Season Prep

Slash Returns Before The Rush

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5 min
The Impact of Bracket Buying on eCommerce: Challenges and Opportunities

Learn about bracket buying, a growing eCommerce trend where customers order multiple product variations to find the right fit. Explore its impact on profits, logistics, and sustainability, plus solutions to manage this challenge.

6 min
E-commerce Returns in the UK

Expanding to the UK? Effective returns management is key for North American brands entering this market. Streamline cross-border logistics and meet UK shoppers' high expectations to boost growth and customer loyalty

2 min
September 2024 Merchant admin updates

The Merchant Admin has new updates for Fall 2024, including customizable refund payouts, a visual refresh, and faster app loading. Brands can now adjust refunds per case, improving flexibility and user experience.

7 min
Understanding Returns Management for E-Commerce brands

An overview of what returns management is, the benefits of an effective returns management strategy and why brands should prioritize it. Learn about the key elements of a successful returns management strategy, and upcoming trends in returns management.

7 min
The Top Return Management Software & Post Purchase Platforms

Explore the best return management software and post-purchase platforms to simplify eCommerce returns, improve customer experience, and reduce costs with automated solutions and advanced return portals – so you can select the perfect return solution for your brand.

3 min
Understanding Returns Fraud and Tips for Retailers on How to Reduce it

Returns fraud is a $101 billion dollar problem and one that can have detrimental impact for retailers. Learn about the most common types of returns fraud and what retailers can do to reduce fraud.

3 min
Reducing the Environmental Impact of Returns

What brands and customers are increasingly realizing is the significant environmental impact these returns can have if not managed with care, and the sustainability challenges that can arise from inefficient returns management.

3 min
How Numi cut costs on Canadian returns with ReturnBear

Numi's collaboration with ReturnBear led to a 60% reduction in return costs and a 33% boost in revenue retention, marking a significant operational and financial improvement for the brand.

4 min
Boosting Sales and Minimizing Return Costs: Unlock New International Markets With The Right Partners

Ecommerce expansion into international markets comes with the challenge of return management. It’s important to get the right return partners and solutions in place to support growth.

3min
Section 321: Logistics and Cost Saving Opportunities for Online Retailers

The ecommerce world continues to rapidly expand as consumer demand for variety and convenience drives more and more users to the infinite aisles online.

2min
Selling Online in Canada: A Comprehensive Guide for U.S. and International Businesses

Canada's ecommerce landscape is thriving, with more Canadians turning to online purchases than ever before.

4min
What US eCommerce Companies Need to Know About Doing Business in Canada

Expand your business to Canada with confidence. Our guide provides key insights on cross-border shipping, reverse logistics, and meeting local market requirements to boost sales and reduce return-related costs.

5min
Ecommerce Returns Management: Enhancing Customer Experience and Retailer Efficiency

Unlock the best eCommerce return solutions for your business. Learn how to manage returns efficiently, reduce losses, and keep your customers satisfied in the competitive online retail landscape.

2min
How to Deal with Returns When Dropshipping: 11 Things You Need to Know

Optimize your dropshipping business with effective returns management. Explore tips on reducing return rates, managing customer expectations, and boosting your eCommerce success.

2min
The Benefits of Reverse Logistics Providers in Canada

Explore the benefits of reverse logistics, where goods flow in the opposite direction. See how efficient returns management boosts sustainability, customer satisfaction, and cost-effectiveness for e-commerce businesses

5min
How to Sell on Hudson's Bay Marketplace, Thebay.com

A how-to guide for ecommerce sellers on the Hudson's Bay Co (HBC) marketplace. Everything from getting set up and listing products to establishing a returns management solution.

4min
Managing Cross-Border Ecommerce in Canada and the USA: a guide for brands and businesses

In the booming global ecommerce market, brands and merchants are increasingly embracing cross-border ecommerce, finding new opportunities to expand their customer base and tap into new markets.

4min
The Ultimate Cross-Border Sales Guide For Ecommerce Businesses

In today's fiercely competitive business landscape, ecommerce has become a crucial revenue source for retailers. To stay profitable and relevant, businesses must think beyond their domestic borders and explore cross-border selling.

6min
Marketplace Returns - Returnbear's guide to eCommerce growth and marketplace returns

In this blog post, we will discuss the advantages of expanding into marketplaces, the customer experience, and the importance of a comprehensive return management solution like ReturnBear. We will also highlight why partnering with a Canadian return management solution is an excellent choice for brands and international sellers looking to expand into the Canadian market from abroad.

5min
The Bay Marketplace returns: Partnering with ReturnBear for Hassle-Free reverse logistics

As a marketplace seller on TheBay.com, managing returns efficiently is essential to maintain customer satisfaction and optimize your operations. That's where partnering with a reliable Canadian return management solution like ReturnBear can make all the difference.

3min
ReturnBear Drop-Off Network Expands With PenguinPickUp

ReturnBear’s Canadian drop-off network has expanded! We’ve partnered with PenguinPickUp to offer return acceptance at their GTA locations.

3min
Optimizing International Returns in Canada with Reship and ReturnBear

Reship and ReturnBear enable international sellers to have a seamless cross-border return management solution that effectively inspects, accepts, and processes returns in Canada, the USA, and the UK.

3min
How Nadaré improved customer experience with enhanced return services

Nadaré is a jewelry brand that creates beautiful waterproof pieces at price points for all budgets. Andrea believes that everyone should have access to quality jewelry they love and feel beautiful wearing.

5min
Palladium Boots saved 70% in return shipping costs using ReturnBear drop-off locations

Palladium Boots Canada needed a solution to automate their return process, improve their response times, enhance the efficiency of their warehouse operations, and save them money on return shipping. 

2min
Preparing your business for 2023 and changing buyer behaviours

Over the last 3 years we’ve seen major shifts in consumer spending, loyalty and expectations. During the pandemic, consumers increased their spending and online purchases from grocery and apparel to furniture, housewares and other categories.

5min
9 eCommerce Trends to Stay Ahead of Competitors in 2023

Discover the top 9 eCommerce trends of 2023 to drive growth and customer loyalty. Learn about voice search, video content, AI chatbots, and more to keep your business competitive in the ever-evolving online market | eShipper guest post

10min
7 Shopify apps to recession-proof your business

If browsing through the Shopify App Store feels like you’re searching for a needle in a haystack you’re not alone. There are over 6000 apps in the App Store across 6 different categories. That’s a lot of time spent browsing!

5min
4 ways to strengthen your shipping and post purchase processes during the recession

In partnership with eShipper. Win customers in the long run by stepping up your pre and post purchase customer experience.

7min
What Do I Do With All My Returns? Creating The Ultimate Returns Customer Experience With Data Integration

Creating The Ultimate Returns Customer Experience With Data Integration. Blog is written by Vanessa Matos — Digital Marketing Manager at VL OMNI.

3min
Reimagine logistics with a purpose–built shared network

Let’s be honest. Logistics is hard. The retail industry is at a tipping point with an average brand expecting to lose 8% in margin by 2025 with the growth of eCommerce.

7min
eCommerce Can Be Profitable, Even With Higher Returns

Nobody likes returns! Customers are annoyed by the many process steps involved, from getting a shipping label to driving to the post office. For brands, returns don’t just mean lost revenue but also more costs.

5 min
Reducing Return Fraud on Free Returns for Your eCommerce Store

Return fraud is the practice of returning items that don’t qualify for a refund. According to a study performed by the National Retail Federation, about 6% of returns are fraudulent.

5min
How To Reduce Returns To Your E-commerce Store

Returns hurt your bottom line. But with a few effective product return practices, you can limit the number of return requests you receive and boost the health (and profits!) of your store.

7min
How To Offer Free Returns and Shipping Without Killing Your Profit Margin

As an eCommerce business owner, you want to entice customers to purchase your products without sacrificing your profits.

4min
The Ultimate Guide To Return Policies In Canada

Us Canadians are known as kind and helpful folk, so we expect the same kindness from the brands we engage in, especially when it comes to returns.

7 min
Understanding Returns Management for E-Commerce brands

An overview of what returns management is, the benefits of an effective returns management strategy and why brands should prioritize it. Learn about the key elements of a successful returns management strategy, and upcoming trends in returns management.

3 min
Reducing the Environmental Impact of Returns

What brands and customers are increasingly realizing is the significant environmental impact these returns can have if not managed with care, and the sustainability challenges that can arise from inefficient returns management.

4 min
Boosting Sales and Minimizing Return Costs: Unlock New International Markets With The Right Partners

Ecommerce expansion into international markets comes with the challenge of return management. It’s important to get the right return partners and solutions in place to support growth.

3min
Section 321: Logistics and Cost Saving Opportunities for Online Retailers

The ecommerce world continues to rapidly expand as consumer demand for variety and convenience drives more and more users to the infinite aisles online.

4min
What US eCommerce Companies Need to Know About Doing Business in Canada

Expand your business to Canada with confidence. Our guide provides key insights on cross-border shipping, reverse logistics, and meeting local market requirements to boost sales and reduce return-related costs.

5min
Ecommerce Returns Management: Enhancing Customer Experience and Retailer Efficiency

Unlock the best eCommerce return solutions for your business. Learn how to manage returns efficiently, reduce losses, and keep your customers satisfied in the competitive online retail landscape.

2min
How to Deal with Returns When Dropshipping: 11 Things You Need to Know

Optimize your dropshipping business with effective returns management. Explore tips on reducing return rates, managing customer expectations, and boosting your eCommerce success.

2min
The Benefits of Reverse Logistics Providers in Canada

Explore the benefits of reverse logistics, where goods flow in the opposite direction. See how efficient returns management boosts sustainability, customer satisfaction, and cost-effectiveness for e-commerce businesses

6min
Marketplace Returns - Returnbear's guide to eCommerce growth and marketplace returns

In this blog post, we will discuss the advantages of expanding into marketplaces, the customer experience, and the importance of a comprehensive return management solution like ReturnBear. We will also highlight why partnering with a Canadian return management solution is an excellent choice for brands and international sellers looking to expand into the Canadian market from abroad.

2min
Preparing your business for 2023 and changing buyer behaviours

Over the last 3 years we’ve seen major shifts in consumer spending, loyalty and expectations. During the pandemic, consumers increased their spending and online purchases from grocery and apparel to furniture, housewares and other categories.

5min
4 ways to strengthen your shipping and post purchase processes during the recession

In partnership with eShipper. Win customers in the long run by stepping up your pre and post purchase customer experience.

7min
What Do I Do With All My Returns? Creating The Ultimate Returns Customer Experience With Data Integration

Creating The Ultimate Returns Customer Experience With Data Integration. Blog is written by Vanessa Matos — Digital Marketing Manager at VL OMNI.

3min
Reimagine logistics with a purpose–built shared network

Let’s be honest. Logistics is hard. The retail industry is at a tipping point with an average brand expecting to lose 8% in margin by 2025 with the growth of eCommerce.

7min
eCommerce Can Be Profitable, Even With Higher Returns

Nobody likes returns! Customers are annoyed by the many process steps involved, from getting a shipping label to driving to the post office. For brands, returns don’t just mean lost revenue but also more costs.

5 min
Reducing Return Fraud on Free Returns for Your eCommerce Store

Return fraud is the practice of returning items that don’t qualify for a refund. According to a study performed by the National Retail Federation, about 6% of returns are fraudulent.

5min
How To Reduce Returns To Your E-commerce Store

Returns hurt your bottom line. But with a few effective product return practices, you can limit the number of return requests you receive and boost the health (and profits!) of your store.

7min
How To Offer Free Returns and Shipping Without Killing Your Profit Margin

As an eCommerce business owner, you want to entice customers to purchase your products without sacrificing your profits.

4min
The Ultimate Guide To Return Policies In Canada

Us Canadians are known as kind and helpful folk, so we expect the same kindness from the brands we engage in, especially when it comes to returns.

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