Frequently Asked Questions

Refunds are automatically issued to customers once verification is completed either at a processing hub, or if in Canada, at a return point. Items are first confirmed as being the expected items in new/unworn/unused condition.

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Payouts are then automatically issued to the method that the merchant has enabled (original payment method, gift card, or exchange) that the customer selects at the time of return initiation. Brands may also choose to retain control to manually trigger payouts through their merchant admin portal.

We typically see the most cost savings for brands receiving around 200-300 returns a month, but can potentially serve brands at a minimum of 50 returns/month. If you have questions about your return volume or seasonality of returns, feel free to still reach out and we can work with you on different options.

We support growing e-commerce brands and retailers with online returns for wide range of products. These include fashion and apparel, jewellery and accessories, pet accessories and more, with tailored solutions for different product categories.

We charge brands on a monthly basis and we accept credit card and bank transfer depending on the size of the client. To avoid high transaction fees we encourage bank transfers for larger clients.

Yes, our service is equipped to manage both domestic and international returns for returns originating from Canada, the US, and the UK, ensuring a smooth process for cross-border transactions.

ReturnBear is your global returns 4PL partner, solving cross-border returns problems. While we can provide a return portal to brands that need one, our specialty is optimizing returns process to save on unnecessary shipping costs by consolidating and processing returns locally. Brands already working with a returns portal provider are welcome to continue with them, and let us handle the physical movement of your returns.

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Our returns network consists of global mail in, preferred carrier partners and shipping rates, return points for package-free label-free drop-off in Canada, and returns processing hubs in the US, Canada, UK and Australia.