Reverse Logistics, Reimagined for Global eCommerce

Offer customers a local return experience anywhere you sell, while you save on shipping, cut fraud, and get visibility across your return lifecycle. From returns software to smart logistics, ReturnBear helps brands manage global returns locally—faster, cheaper, and with less risk.

The Step-by-Step of End-to-End Returns

Customer Return

STEP 1

Consumer Return

Customers can initiate their return using our branded returns portal. Or, if you have a return portal solution you already use, ReturnBear can integrate with it.

Meet your customers where they are with package-free QR code drop-off and local mail-in solutions.

STEP 2

Item Verification

Confirm you're getting the right item back and that it's in new, unused, and unworn condition. Verification protects brands from return fraud before issuing refunds.

render of characters folding returned items at returnbear

STEP 3

Inventory Processing

Recovered inventory gets graded, refurbished, and repacked to then get ready for resale or other dispositioning.

STEP 4

Forward Fulfillment

Recommerce: Forward fulfill returns from our warehouse to your next local customer and turn returned inventory back into revenue faster.

render of trucks receiving and delivering items

STEP 5

Disposition - liquidiation, donation

Depending on how a brand chooses for returns to be handled, we partner with companies that can do:
‍
1) Liquidation: consolidate and distribute to liquidation centres or your own warehouses.
‍
2) Donation & Disposal: transport to sustainability-centred donation or recycling sites

The Step-by-Step of End-to-End Returns

Step 1

Return Portal and Policy Automation Software

Your customers initiate a return using a branded consumer returns portal.

Step 2

Convenient Drop-off and Mail-in

Meet your customers where they are with package-free / label-free drop-off and local mail-in solutions.

Step 3

Return Verification and Refund Issuance

Confirm you're getting the right item back to protect from fraud before issuing refunds at ReturnBear drop-off points.

Step 4

Return Processing

Grading and refurbishment of recovered inventory to get items ready for resale or other dispositioning.

Step 5

Return Consolidation and Logistics

Everything from merchandise recovery and consolidation to transportation and cross-border shipping.

Convenient drop-off and mail-in

Faster refunds for your customers

Verified returns to protect against fraud

Reduce logistics and shipping costs

Simplify cross border returns management

Reverse Logistics, Reimagined for Global eCommerce

The Step-by-Step of End-to-End Returns

STEP 1

Consumer Return

STEP 2

Item Verification

STEP 3

Inventory Processing

STEP 4

Forward Fulfillment

STEP 5

Disposition - liquidiation, donation

The Step-by-Step of End-to-End Returns

Step 1

Return Portal and Policy Automation Software

Step 2

Convenient Drop-off and Mail-in

Step 3

Return Verification and Refund Issuance

Step 4

Return Processing

Step 5

Return Consolidation and Logistics

Every day in transit costs you margin.

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