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Brands that use ReturnBear:
Savings from drop-off adoption
Automated return management
Lower return processing time
PROBLEM
The footwear industry is known for high return rates. Palladium needed a solution to automate their return process, boost efficiency, and save them money on return shipping.
Our online returns were a manual process which involved multiple teams and multiple touch points with the customer."
SOLUTION
In 2023 Palladium Boots saw more than 65% of all their online returns in Canada returned as a package and label-free drop-offs to ReturnBear locations, reducing return shipping costs by 70%.
Our return-related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team is able to get returned items back on the shelves quickly and efficiently for re-sale."
Manny Alamwala, Director of Ecommerce
Palladium Boots Canada
